Return Policy

At BadrForce.com, we are committed to your satisfaction while operating in full compliance with the Digital Commerce Operational Guidelines 2021 and the Consumer Rights Protection Act 2009 of Bangladesh. We offer a straightforward 7-day return policy for eligible sports accessories to ensure a hassle-free shopping experience.

Eligibility for Returns

You may return most new, unused, and unopened items within 7 days of delivery for a refund or exchange, provided:

  • The product is in its original condition, with all tags, packaging, and accessories intact.
  • The item is not damaged due to customer misuse.

Eligible Reasons for Return:

  • Defective or damaged product upon receipt.
  • Wrong item delivered (different from what was ordered).
  • Product does not match the description on our website.

Non-Returnable Items:

  • Personalized or custom-made products.
  • Hygiene-related items (e.g., underwear, socks, or any items that come in direct contact with the body once unsealed).
  • Clearance or sale items (explicitly marked as final sale).
  • Used or washed items.

Return Process

  1. Contact Us: To initiate a return, email us at [email protected] within 7 days of receiving your order. Please include:
  • Your order number.
  • Reason for return.
  • Photos of the product and packaging (required for defective/damaged claims).
  1. Approval: We will review your request and respond within 24-48 hours with approval and return instructions.
  2. Shipping the Return:
  • Pack the item securely in its original packaging.
  • Use a reliable courier service. Return shipping costs are borne by the customer unless the return is due to our error (wrong item, defective, or damaged).
  1. Inspection: Upon receipt, we will inspect the returned item. If it meets our eligibility criteria, we will process your refund or exchange.

Refunds

  • Refunds will be issued to your original payment method.
  • Processing time: Within 5-10 business days after we receive and approve the returned item.
  • In compliance with Bangladesh regulations, any charges incurred during the refund process will be borne by BadrForce.com.
  • Original shipping fees are non-refundable, except in cases of our error.

Exchanges

If you prefer an exchange (e.g., for a different size or color), let us know in your return request. We will arrange the exchange subject to stock availability.

Important Notes

  • This policy is presented clearly in accordance with the Digital Commerce Operational Guidelines 2021, which require transparent return and refund conditions.
  • For any disputes or further assistance, you may also contact the Directorate of National Consumer Rights Protection (DNCRP) at their hotline or website.
  • We reserve the right to update this policy in line with applicable laws.

Thank you for shopping at BadrForce.com – your trusted source for premium sports accessories in Bangladesh. We’re here to help make your experience the best it can be! If you have questions, reach us at [email protected].